Refund and cancellation policy

We want you to get the consultation you paid for. This policy sets out when we refund and how long it takes.

Full refund

• No veterinarian was able to call you during your booked slot.
• You cancel more than 30 minutes before the start of your slot.
• You were charged more than once for the same booking.
• A technical failure on our side prevented the consultation.

No refund

• The consultation took place as booked.
• You were unreachable on the number provided. Our veterinarians attempt the call three times before marking a booking as unreachable.
• You disagree with the clinical advice given. A consultation that concludes your pet needs an in-person examination is a completed consultation.
• You cancel within 30 minutes of the slot starting.

How to request a refund

Write to care@vetconnect.co.in or WhatsApp +91 83198 55908 within 7 days of the booking, with your registered mobile number and the payment ID from your confirmation.

How long it takes

We assess requests within 2 working days. Approved refunds are returned to the original payment method and typically appear within 5 to 7 working days, depending on your bank. We do not charge a processing fee on refunds.